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eDesk is an AI-powered customer support platform built specifically for ecommerce businesses selling across marketplaces, webstores and social channels. It centralizes messages from Amazon, eBay, Walmart, TikTok Shop, Shopify and hundreds of other integrations while attaching order, customer, product, shipping and tracking context to each ticket. Its current AI Agent can use merchant training content, policies and instructions to reply autonomously and handle supported ecommerce actions, while AI Assist provides summaries, classifications, sentiment analysis and suggested responses for human agents.
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