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Tidio is an AI-powered customer service and conversational support platform that combines live chat, ticketing, a shared inbox, rule-based Flows and the Lyro AI Agent. Lyro can answer questions from a business knowledge base, hand conversations to people, recommend products, resolve email inquiries and use Actions to retrieve or update information in external systems. Tidio is especially strong for ecommerce and small to mid-sized service teams that want one system for website chat, support automation and human escalation without immediately adopting a large enterprise contact-center stack. Its 2026 commercial model separates human billable conversations, Lyro AI conversations and Flows visitor quotas, while Plus and Premium add deeper API, management, analytics and managed-AI capabilities.
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