WhatAI MonkeyLearn Forum Discussions
MonkeyLearn was a no-code text-analysis platform for classification, extraction, sentiment analysis, topic tagging, and custom machine-learning models. Medallia acquired MonkeyLearn in 2022, the former company profile is archived, and monkeylearn.com now resolves to Medallia. MonkeyLearn is no longer marketed as a standalone self-serve product. Current buyers should evaluate Medallia Text Analytics or an active alternative.
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MonkeyLearn's pre-built NPS model was running on our survey data in under an hour and I want to explain why that matters
Context: I lead product at a SaaS company. We run NPS surveys quarterly. The analysis used to happen like this: export the data, open a spreadsheet, manually read through the qualitative comments, try...
MonkeyLearn runs sentiment analysis on customer feedback at scale and here is what we found
We collect customer feedback through support tickets, post-purchase surveys and app store reviews. Volume is high enough that reading through everything manually is not realistic, so most of it was go...
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